Shipping & Returns

Important Note: You MUST call in to our customer service department to obtain a return authorization number prior to returning any packages. Any packages received that do not have a return authorization number clearly written on the outside of the package will be refused by our company and sent back to you. When returning a package, you MUST include the invoice that was sent with your package. If you return a package without an invoice inside of the package, you will become ineligible for a refund and will only be able to receive an exchange. Once you receive a return authorization number, we MUST receive the package back within 15 days. If the package is not received within the 15 day allotted time frame, your package will be refused and sent back to you. Packages MUST include containers (full or empty) for all products for which you wish a refund. Refunds are given only for the first used container of each product. Others must be returned unopened to receive a refund.

RETAIL (If you purchased the product from one of our associates retail websites)

1st Order returned within 30 days of receipt, are eligible for a full refund less shipping and handling, only if you have not previously ordered this product before. PREFERRED BUYERS CLUB / CUSTOMER AUTO SHIPMENT (If you signed up to receive re-occurring shipments from us as a customer with the company)

1st Products returned within 30 days of receipt are eligible for a full refund less shipping and handling only if you have not previously ordered this product before.

On any Auto Shipments: If you would like to cancel your auto-shipment, please call customer service at least 48 hours in advance to the date that your next auto-shipment is set to process. You can find the date that your next auto-shipment is due for by looking on your invoice. It will be 30 days from the date on your invoice.

*If for any reason, you are not eligible for a refund (If you have had your package for over 30 days and/or have ordered the product previously and/or have not returned your package within 15 days after obtaining a return authorization number) you can exchange your items for any of our other wonderful products. Please call Customer Service for more information on exchanges.